Privacy Policy

1. Introduction

trellissweallthab ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and follow best practices for data protection. By using our website or services, you consent to the practices described in this policy.

If you have questions about this policy or our data practices, please contact us at [email protected]

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Complete our contact form
• Register for our financial education services
• Subscribe to our communications
• Correspond with us via email or phone

Personal information may include: name, email address, phone number, mailing address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To process your registration for educational services
• To provide program materials and resources
• To communicate about session schedules and program updates
• To respond to your inquiries and support requests

3.2 Communication

• To send service-related communications and updates
• To provide follow-up support within the three-month support period
• To notify you of program updates or material revisions

3.3 Website Improvement

• To analyze website usage and improve user experience
• To troubleshoot technical issues
• To enhance website security

3.4 Legal Compliance

• To comply with applicable laws and regulations
• To respond to legal processes and requests from authorities
• To protect our rights, property, and safety

4. Legal Basis for Processing

Under the PDPA and applicable data protection laws, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contractual obligations when you register for our services
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services and website security
• Legal Obligation: Processing is required to comply with Malaysian laws and regulations

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.

Service providers may include:

• Website hosting and maintenance providers
• Email communication platforms
• Payment processing services
• Analytics services

5.2 Legal Requirements

We may disclose your information when required by Malaysian law or in response to valid legal processes, such as court orders or government requests.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers with restricted access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal data on a need-to-know basis

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain and improve our security measures.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law. Specific retention periods include:

• Service Participants: Personal data is retained for the duration of the service plus three years for follow-up support and record-keeping purposes
• Contact Form Inquiries: Data is retained for two years unless you request earlier deletion
• Marketing Communications: Data is retained until you unsubscribe or request deletion
• Website Analytics: Aggregated, anonymized data may be retained indefinitely for statistical purposes

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable laws.

8. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 of Malaysia, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request access to the personal data we hold about you. We will provide a copy of your data within 21 days of your request.

8.2 Right to Correction

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.

8.3 Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

8.4 Right to Data Portability

You may request your personal data in a structured, commonly used, and machine-readable format.

8.5 Right to Object

You have the right to object to certain types of processing, including direct marketing communications.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by Malaysian law.

9. International Data Transfers

Your personal data is primarily stored and processed in Malaysia. If we transfer data outside Malaysia, we ensure appropriate safeguards are in place in accordance with the PDPA, such as:

• Transfers to countries with adequate data protection standards
• Use of standard contractual clauses approved by the Personal Data Protection Commissioner
• Obtaining your explicit consent for the transfer

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered participants
• Displaying a notice on our homepage for a reasonable period

Your continued use of our website or services after changes are made constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia: